Cloud Support & Maintenance

Manage Oracle HCM and ERP Cloud implementations with our managed services in a cloud environment.

Managing Oracle HCM Cloud Implementations

​With the progressive rise in HCM Cloud implementations, customers are eager to reap the benefits of cloud offerings. However, more often than not, they may not be aware of the support model to expect post-implementation. Would the SI also provide IT services to support and enhance cloud deployment? Would the users be equipped to manage without the IT services vendor? Who coordinates with Oracle support?

Managed Services in a Cloud Environment

Support characteristics

  • Tripartite model – Client, Oracle, MNGC Group
  • RACI matrix
  • Outages – Planned and unplanned
  • Configuration – Enhancements, security, data backup
  • Vendor coordination – Issues, bugs, patches
  • Oracle tools – Batch loader, spreadsheet loader
  • Product enhancement opportunities
  • Point of escalation for timely resolution

Know more to optimize investments

  • Enhancement to implemented modules
  • Expertise to demonstrate new functionality
  • Rollout assessment for other regions
  • Impact analysis of potential mergers and acquisitions
  • Application release upgrades
  • Branding opportunities in SaaS environment